Privacy policy

Ayloe. (“we”, “us” or “our,) takes its privacy obligations very seriously and will treat your personal information with respect throughout your journey with Ayloe.

In this Privacy Policy, “you” and “your” refers to the individual providing Personal Information to us. By using our website at ayloe.co.nz you agree to the terms of this Privacy Policy.

Collection of your personal information

We collect personal information from you when you create an account with us, including information about your:

• name
• contact information (e.g., email address, phone number and delivery address)
• computer or network
• billing or purchase information (e.g., credit card number)

There may also be other voluntary information that we ask for when completing our forms to create an account, place an order for our eco-friendly products, and sign up to receive marketing materials (please note that you can always opt out of receiving these). We use this information to:

• Communicate with you and address your requests;

• Provide you with Ayloe. products by fulfilling an order; and

• Arrange for the delivery of those products.

Providing your personal information is optional. However, if you choose not to provide certain details, we may be unable to deliver the products to you.

How do we collect it?

We gather your personal information whenever you choose to share it with us. This might happen when you create an account, sign up for marketing updates or finalise a product order. Moreover, we collect your information through your interactions with our website, all in accordance with the Privacy Act 2020.

We also engage with social media platforms like Facebook, Instagram, and TikTok, which may be connected to our website via social media buttons. While using these third-party services is entirely at your discretion, please note that we may collect and use the public information that you share on these platforms to support business activities.

Cookies

When you browse our store, we automatically collect certain information, including "cookies" and your computer’s internet protocol (IP) address. This data helps us understand your browser and operating system, and cookies may contain details about your device, IP address, session, and online activity on our website.

We use Google Analytics and Shopify Cookies to gain insights into how our customers interact with our website. To learn more about how Google handles your personal information, please visit: Google Privacy Policy. For information on how Shopify uses your personal data, you can refer to their policy here: Shopify Cookies.

Consent

When you provide us with personal information while using our website—for example, to complete a transaction, verify your credit card, place an order, arrange a delivery, or process a return—you are agreeing to our collection and use of that information for those lawful purposes.

If we request your personal information for additional reasons, such as sending you marketing, we will either ask for your explicit consent or, where not legally required, give you the option to decline.

Should you choose to opt-in and later wish to withdraw your consent, you can do so by contacting us at ayloe.nz@gmail.co.nz.

Shopify

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our eco-friendly products to you!

Any personal information you provide through our website is shared with Shopify and stored on their servers, databases, and applications. Shopify takes data security measures seriously to ensure your personal information is stored securely and in line with industry standards. You can locate their privacy policy here: Shopify Privacy Statement. Essentially, this data is collected when you visit our online store, place an order, or create an account. Shopify uses this information to deliver their e-commerce services, including order processing, payment authentication, fraud prevention, service enhancement, and, if you opt in to Shopify Pay, to pre-fill your checkout details.

Third parties

Besides our staff, we share this information with authorised third parties in order to facilitate the buying and selling of Ayloe. products.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Security

We take practical and reasonable steps to secure your personal information from unauthorised access, use or disclosure. Some of these steps include:

·       ensuring our staff undertake privacy training;

·       restricting access to your personal information to relevant individuals;

·       maintaining security software;

·       implementing clear procedures on how to detect, report and investigate potential data breaches. In particular, having a plan in place to meet any mandatory notification obligations under Part 6 of the Privacy Act 2020.

Retention and Access

We will retain your personal information only for as long as necessary to fulfil your order or while your account is active with us.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at ayloe.nz@gmail.co.nz.

You also have the right to request the deletion of any personal information we retain. You can do this by emailing us at ayloe.nz@gmail.co.nz

If you wish to make a complaint, please contact ayloe.nz@gmail.co.nz. Please note that this does not prohibit you from contacting the Office of the Privacy Commissioner here.

Changes to Privacy Policy

Ayloe reserves the right to update this Privacy Policy at any time. By continuing to use the website, you agree to accept any such changes.